Terms of Service

1. Parties, definitions and scope

These terms of service ("Terms") govern the relationship between CLOUDCORE, MB, company code 308088927, registered address Zanavykų g. 3 - 8, Vilnius, 02113, Lietuva ("CLOUDCORE") and clients ("Client") in connection with website development, hosting, domains, email and other digital services.

By using CLOUDCORE's services, registering a /profile account, or signing a service agreement, the Client confirms acceptance of these Terms.

"Services" means all services provided by CLOUDCORE, including the development of software, websites and web applications, hosting, domain registration and management, email, technical support, consulting, and other digital services described in Section 2.

CLOUDCORE may engage subcontractors to provide the services, while remaining responsible for their acts or omissions, unless mandatory law provides otherwise.

2. Scope of services and timelines

The specific scope, timeline and price of each project are agreed individually and set out in a written proposal, contract, or order confirmation in the client account. Services may include:

• Design and development of websites and web applications;
• Admin panels and CRM solutions;
• Website and email hosting and technical support;
• Domain registration and management;
• Third-party system integrations;
• Consulting and training.

Stated timelines are estimates and may be adjusted where a delay is caused by the Client — for example, late delivery of materials, or delayed approvals or feedback. CLOUDCORE will inform the Client of any resulting change to the timeline.

3. Client account

Some services (hosting, domains, email, invoices) are managed through the /profile client account. The Client is responsible for keeping their login credentials confidential and for all activity carried out under their account.

CLOUDCORE may temporarily restrict access to an account if unauthorised use is suspected or these Terms are breached.

Notices sent by email or via the /profile client account are deemed duly delivered to the Client.

4. Payment terms

Payment terms and schedule are set out in each contract or proposal. The following typically applies:

• A 50% advance is paid before work begins;
• The balance is paid upon delivery of the final result;
• Ongoing hosting, domain and email services are billed according to the chosen period (monthly or annually).

Payments are accepted via the "Paysera" payment system — we do not store card details. Invoices are due within 14 calendar days of issue unless otherwise agreed in the contract, and are available in the /profile client account.

In the event of late payment, CLOUDCORE may charge statutory interest on the overdue amount.

If an invoice remains unpaid for more than 14 days after its due date, CLOUDCORE may suspend the provision of services after giving the Client prior notice.

5. Acceptance of deliverables

Once a deliverable (a website, system, or other agreed result) has been handed over, the Client must confirm acceptance, or submit a written list of remarks, within 7 calendar days.

If the Client submits no remarks within that period, the deliverable is deemed accepted without reservation, and the relevant milestone becomes payable under Section 4.

Justified remarks relating to the agreed scope of work are corrected by CLOUDCORE free of charge within a reasonable time.

6. Changes to project scope

Any work exceeding the agreed project scope (changes to the specification, additional functionality, new integrations, and similar) is considered additional work and is billed separately at a price agreed between the parties.

A request for additional work, and its impact on the project's timeline and cost, is recorded in writing (including by email or in the /profile client account) before such work begins.

7. Warranty period and technical support

After a project is completed and its result accepted, CLOUDCORE will fix, free of charge, any errors or defects caused by CLOUDCORE's acts or omissions during a warranty period of 30 calendar days, unless otherwise stated in the contract.

The warranty does not cover content changes, new functionality, the consequences of actions by the Client or third parties, or errors caused by updates to third-party platforms, plugins, or services not carried out by CLOUDCORE.

Technical support beyond the warranty period is provided on a paid basis under a separate proposal or support plan.

8. Subscriptions, renewal, refunds and right of withdrawal

Hosting, domain and email services are provided on a recurring basis (monthly or annually) and may renew automatically unless the Client cancels via the /profile account before the end of the current period.

Domain registration fees are non-refundable once the domain has been registered or transferred to the domain registry, as the service has already been performed at that point.

CLOUDCORE does not guarantee the availability of a specific domain name until it has actually been registered.

Amounts paid for services already rendered are non-refundable, except where expressly required by applicable consumer protection law or a separate contract.

In accordance with Article 6.228¹⁰ of the Civil Code of the Republic of Lithuania, the right of withdrawal from a distance contract does not apply to services or digital content whose performance began at the Client's express request, with the Client's prior consent and acknowledgement that the right of withdrawal is thereby lost. This limitation applies only to the services whose performance has already begun on that basis — in all other cases, the right of withdrawal applies on the general terms provided by law.

9. Hosting and email usage policy

By using CLOUDCORE's hosting, domain, or email services, the Client agrees not to use them for:

• Sending spam or unsolicited bulk messages;
• Distributing malware;
• Phishing or other attempts to fraudulently obtain data;
• Hosting illegal content or content that infringes third-party rights;
• Carrying out DDoS attacks or other attacks against CLOUDCORE's or third parties' infrastructure;
• Activity that places excessive load on server infrastructure and disrupts other clients' services.

CLOUDCORE makes reasonable efforts to ensure uninterrupted operation of the services but does not guarantee 100% uptime, unless otherwise agreed in a separate service level agreement (SLA).

If these rules are breached, CLOUDCORE may temporarily suspend or restrict the service without prior notice where necessary to protect its infrastructure or third-party rights, and will notify the Client afterwards. For illegal use of the services (including DDoS attacks, spam, or other activity listed in this section), the Client bears full personal legal and financial liability under applicable law, including possible fines and other liability. In the event of a serious or illegal breach, CLOUDCORE may immediately terminate the service without a refund and may cooperate with law enforcement authorities, providing data upon a lawful request. Where a service grants root/administrator access to a server (VPS Hosting, Managed Hosting), the Client bears full responsibility for all content hosted and all actions performed on that server.

10. Data backups

Unless a contract or a separate backup service expressly provides otherwise, the Client is solely responsible for creating and keeping backups of data hosted on CLOUDCORE's infrastructure.

CLOUDCORE is not liable for loss or corruption of data that occurs through no fault of CLOUDCORE, including as a result of the Client's actions, third-party service disruptions, or force majeure.

11. Intellectual property

All source code, design and other project deliverables are handed over to the Client upon final payment. CLOUDCORE retains the right to use project drafts and completed work in its portfolio unless the Client requests otherwise in writing.

Third-party components or libraries (including open-source software) used in the project remain the property of their respective owners and are licensed under their own terms; the Client is not granted any rights broader than those provided by the applicable licence.

12. Client obligations

The Client agrees to:

• Provide required materials, content and feedback in a timely manner;
• Appoint a person responsible for communication;
• Keep account login credentials secure and report any compromise without delay;
• Notify project changes in writing;
• Pay invoices on time according to the agreed schedule;
• Confirm that it holds all rights necessary in any materials it provides to CLOUDCORE (images, text, trademarks, fonts, and similar) and that they do not infringe third-party rights.

13. Confidentiality and personal data processing

The Client's personal data is processed in accordance with CLOUDCORE's Privacy Policy, which forms an integral part of these Terms.

CLOUDCORE undertakes not to disclose confidential information received from the Client in the course of providing the services to third parties, except where required by law or necessary to provide the services (for example, to subcontractors or service providers bound by confidentiality obligations).

14. Force majeure

Neither party is liable for failing to perform its obligations under these Terms where this is caused by force majeure — events beyond the reasonable control of the affected party that could not have been foreseen or prevented, including natural disasters, acts of war, actions of public authorities, disruptions to communications networks or power supply, and large-scale outages of third-party services (hosting infrastructure, payment systems, domain registries).

A party affected by force majeure must notify the other party without delay and make reasonable efforts to mitigate the consequences.

15. Limitation of liability

To the extent permitted by applicable law, CLOUDCORE is not liable for losses arising from inaccurate information provided by the Client, or from disruptions to third-party services (including "Paysera", domain registries, "Google", or hosting infrastructure providers) beyond CLOUDCORE's control.

CLOUDCORE is not liable for changes, pricing, functionality limitations, or discontinuation of third-party APIs, services, or platforms used within the project.

CLOUDCORE's total liability under each contract or order shall in no event exceed the total amount actually paid by the Client to CLOUDCORE under that contract or for that service.

CLOUDCORE is not liable for indirect losses, loss of profit, or reputational harm, except where such liability is expressly required by mandatory provisions of applicable law.

16. Termination

Either party may terminate the contract by giving 30 days' written notice to the other party. The Client must pay for all services rendered up to the termination date. If CLOUDCORE terminates the contract, any advance payment will be refunded proportionally to the work not completed.

17. Changes to these Terms

CLOUDCORE may amend these Terms from time to time. The current version is always available on CLOUDCORE.lt, together with the date it was last updated.

New orders are governed by the version of the Terms in force at the time the order is placed. For subscriptions already in effect for ongoing services (hosting, domains, email), changes take effect no earlier than 14 days after the Client is notified by email or via the /profile account; continued use of the services after that period constitutes acceptance of the amended Terms.

18. Governing law, contract language and dispute resolution

These Terms are governed by the laws of the Republic of Lithuania. Disputes shall be resolved through negotiation, and failing agreement, before the competent courts of the Republic of Lithuania.

These Terms are drawn up in Lithuanian, English and Russian. In the event of any discrepancy between the language versions, the Lithuanian version shall prevail.

19. Severability and entire agreement

If any provision of these Terms is found to be invalid or unenforceable, this does not affect the validity of the remaining provisions, which continue in full force.

These Terms, together with the relevant contract, proposal, or order confirmation, constitute the entire agreement between the parties regarding the services provided and supersede all prior agreements on the same subject matter.

20. Contact

Questions about these Terms should be sent to:

• Company name: CLOUDCORE, MB
• Company code: 308088927
• Registered address: Zanavykų g. 3 - 8, Vilnius, 02113, Lietuva
• Email: info@cloudcore.lt
• Phone: +37062341704